How to access a Volunteer

  • The service is accessed through police custody staff, provided that PACE criteria are met (see What is an Appropriate Adult?)

    [ the detained person is a young person or deemed to be a vulnerable adult

    [ no relative, guardian, social worker or other responsible adult, independent of the police is able to attend

  • 24 hour service

  • Surrey-wide, serving the 4 custody centres, Reigate, Staines, Guildford and Woking

  • SAAVS provide police custody staff with rosters.

  • Rosters indicate which team of volunteers covers that period, and the backup team, with their telephone numbers. Also any changes in volunteer availability eg holidays.

  • The police identify which team is on duty, the office hours or out of hours team (evenings, weekends and Bank Holidays). They then telephone a volunteer direct

  • If that volunteer is unable to attend, they telephone another name from the same team.  Should all members of that team be unavailable, for example attending other calls, a backup team is available

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